Refund Policy

This Refund Policy explains the conditions under which EVED AI SAS issues refunds for subscriptions to the EVED service. It forms part of, and should be read together with, our Terms of Service. By subscribing to the Service, you agree to this Refund Policy.

EVED is a business-to-business software subscription. We nevertheless extend the consumer-style protections described below to all of our clients, regardless of their status.

New subscribers benefit from a 14-day money-back guarantee. If you are not satisfied with the Service, you may request a full refund of your first subscription payment within 14 calendar days of your initial purchase, for any reason and without having to justify your decision.

The 14-day window applies to the initial purchase only. It does not reset on each monthly renewal.

To request a refund, email us at contact@eved.ai from the address associated with your account, within the applicable window. Please include your account or clinic name. Stating a reason is welcome but not required.

We aim to acknowledge every refund request within 2 business days.

Subscriptions are month-to-month with no minimum commitment. You may cancel at any time from your account or by emailing contact@eved.ai.

Cancellation takes effect at the end of the current billing period. You keep access to the Service until the end of the period you have already paid for. Cancelling stops future renewals; it is not in itself a refund request.

After the initial 14-day window, monthly subscription fees are non-refundable for the current billing period once they have been charged. We do not issue prorated refunds for partial months, nor for periods during which the Service was available to you but not used.

Outside the cases described above, refunds are generally not available for:

• ×Renewal payments made after the initial 14-day window
• ×Partial months following a mid-period cancellation
• ×Accounts suspended or terminated for breach of the Terms of Service or for fraudulent or abusive use
• ×Periods during which the Service was available but the client chose not to use it

Nothing in this Policy limits your statutory rights. If the Service is materially defective or does not conform to what was described at the time of purchase, you are entitled to a remedy under applicable law.

In that case, contact us at contact@eved.ai and we will work with you to put it right, which may include a fix, a credit, or a refund, regardless of the 14-day window.

Payments for the Service may be collected and processed by an authorized third-party payment provider acting as Merchant or Reseller of Record. Where this is the case, that provider may handle billing, invoicing, and refunds on our behalf, in accordance with this Policy. Your invoice will indicate the entity that processed your payment.

If you believe a charge is incorrect, please contact us first at contact@eved.ai so we can resolve it quickly. Opening a chargeback or payment dispute without contacting us may delay resolution and can lead to suspension of the account while the matter is reviewed.

We may update this Refund Policy from time to time. Material changes will be communicated to active clients by email. The most current version is always available at eved.ai/refund.